The lobby of a historic hotel with leather sofas and a reception counter

Questions & Answers

The lobby of a historic hotel with leather sofas and a reception counter. Photo: Nicholas Hartmann, CC BY-SA 4.0, via Wikimedia Commons.

Naturally, readers have questions about the programme and how it has changed. We have assembled the following answers to the questions we hear most often. Select a category to open it, then select a question to read the answer.

  1. It was Fairmont's own loyalty programme, based on stays and nights rather than spending. It offered recognition, perks and e-certificates, and it merged into Le Club AccorHotels on July 2, 2018.

  2. No. FPC Member Site is an independent publication. It was originally the members' information site for the 2018 transition; today it is an independent guide with no connection to Accor or Fairmont. We cannot access accounts.

  3. Le Club AccorHotels was renamed ALL – Accor Live Limitless in 2019. Former Fairmont President's Club members are members of that programme today.

  1. Platinum became Platinum, Premier became Silver and Club became Classic. If you also held a Le Club AccorHotels card, both histories were combined. See our Your Status page for the full table.

  2. Matched tiers were valid for a limited time. To keep them, members needed enough Status Points or nights in the new programme. If you did not travel much in 2019 or 2020, your tier probably reset.

  3. Not automatically, but the programme sometimes runs status challenges and matches. Our journal explains how they work.

  1. Usually not. Bookings made through third-party travel agencies are generally excluded. Book directly with the hotel or the programme to be sure.

  2. Normally not. Casinos generally run their own players' clubs, separate from the hotel programme. Spending on your room, dining and spa charged to the room is what earns hotel points.

  3. When charged to your room at a participating hotel, they usually do. Some restaurants also give points to non-resident members.

  1. 2,000 Rewards Points are worth €40 off an eligible bill. The value is fixed, so it does not change with the room rate.

  2. Points stay active as long as your account shows qualifying activity, typically at least once a year. Check your account for the current rule.

  3. Programmes allow transfers or pooling only in limited cases. Check the official terms before you promise points to anyone.

  1. A small independent team of travel writers. We pay for our own stays and do not accept payment from hotel brands for coverage.

  2. Many grand hotels stand next to famous casinos, from Monte Carlo to Macau, and readers asked us how hotel points and casino loyalty schemes compare. We write about them as part of travel.

  3. Use the form on our Contact page. We read every message, but we cannot help with account problems.

Have a question that is not answered here? Send it through our contact page and we may add it to the list.