Next Steps
A long hotel corridor with windows along one side and doors along the other. Photo: Uwe Jelting, CC0, via Wikimedia Commons.
We recognise that change can be daunting. It is only through change, however, that things improve. Years after the 2018 merger, many former Fairmont President's Club members still have a balance, a tier and habits from the old programme. Here is a simple checklist to make sure you are getting the most from your membership today.
Your checklist
- Find your account. If you never logged in after 2018, your Fairmont membership was moved automatically. Use the programme's official website or app to recover access with the email address you used at Fairmont.
- Check for duplicate accounts. Some members ended up with two profiles. Ask the programme to merge them, so your points and nights count together.
- Update your preferences. Room type, pillow, dietary needs and contact details: the hotels use them to prepare your arrival.
- Look at your tier and its expiry date. Decide whether you want to keep it, and plan your stays accordingly.
- Use your balance. If you have points from years ago, check that they are still active and spend some if needed.
Where to get help
FPC Member Site is an independent publication. We cannot see or change any loyalty account. For questions about your balance, a missing stay or your tier, contact the programme directly through the help section of its official app or website. For questions about our articles, or to suggest a topic, write to us through our contact page.
Stay curious
The loyalty world keeps changing, and a membership that felt like a sure bet a few years ago may need a fresh look. Our journal covers new rules, brand news and travel ideas, from mountain lodges to casino resorts.